Q. How often should I have my carpets cleaned?
A. Most manufacturers recommend that carpets are professionally cleaned by a qualified technician every 12-18 months. Carpets should be cleaned on a regular basis and before they become heavily soiled. Allowing soil to build up will significantly reduce the life of a carpet.
Q. I think I can clean my suite by hiring a machine, it looks straightforward, why should I pay someone else to do it?
A. It is highly recommended that a professional cleaner is used. There are many items available to the public that are advertised for carpet and upholstery cleaning. However, along with these come many risks and the potential of causing irreversible damage. We are fully trained and experienced, so that we know exactly what the appropriate method of cleaning should be. We also use highly efficient commercial quality equipment which is far more effective than anything available for hire.
Q I have heard carpets get dirty quicker if I have them cleaned, is this true?
A. Today’s chemicals and detergents are manufactured to the highest specifications for quality and effectiveness. Professional cleaners will only use detergents designed for the removal of soil from carpets and upholstery and, when used correctly, these will not lead to any rapid re-soiling. Detergents that are not designed for use on carpets and upholstery may cause re-soiling problems.
Q. I have spilled something on my carpet, is there anything I can do before calling in a professional cleaner?
A. Yes there is, please see our tips page. Stain Removal Guide
Q. How long will my carpets or suite take to dry?
A. Drying time depends on many conditions, including how soiled the item was, how much water was used, weather conditions, indoor atmosphere, etc. However, in most normal cases, carpets and soft
furnishings should be dry within 6-8 hours. If drying is a concern mention it to us, we will be able to advise on drying times and, if required, use some specialist techniques to speed up the
process. Please note that there is usually an extra charge for this service.
Q. Will all the marks and stains come out?
A. We cannot guarantee that any particular stain will be removed completely. Some stains permanently damage the carpet fibres and no amount of specialist cleaning will reverse this. We have received advanced training for spot and stain removal and will be able to deal with most problems. If you have a stain you are concerned about, discuss it with us beforehand and we will be happy to advise.
Q. Will I have to move all the furniture?
A. Not necessarily, although it does reduce the time taken to clean a carpet and therefore will reduce the cost, we are normally happy to move items of furniture like tables or sofas. However if you have any valuable pieces of furniture or cupboards containing fragile or valuable items we would ask that you either move these yourself or if this is impractical just leave in position, we will simply detail clean around them.
Q. I am a landlord and I need one of my houses cleaned throughout, how much do you normally charge?
A. In most cases, we prefer to survey the property to gauge the amount of work required to bring the property to the standard required. We can then price the job accurately.
Q. Can you do house clearances?
A. Yes, we can take care of most house clearance jobs. Dependant on circumstances and needs we will try to recycle as much as we possibly can. In cases of bereavement, we are always careful to check through items to ensure that there is nothing that could be of sentimental value to relatives that may have been overlooked. We can also clear properties and then clean them if the property is to be subsequently sold or let.